Legal
Privacy Policy
Last updated: 21 October 2026
This Privacy Policy explains what personal data we collect when you use our website, how we use it, and the rights you have over it.
1. Who we are
This website, orderonbot.com, is operated by OrderOnBot Ltd (“OrderOnBot”, “we”, “us”, “our”), a company registered in England & Wales. We are the data controller for personal data collected through this website.
- Address: 4 Redheughs Rigg, Edinburgh, EH12 9DQ
- Email: contactus@orderonbot.com
- Phone: +44 131 392 0590
2. Information we collect
Information you give us
When you complete the “Get started” or enquiry form, or otherwise contact us, we collect the details you provide — typically your business name, your name, business type, email address, mobile number and business address.
Information collected automatically
When you visit the site we automatically collect usage information through cookies and similar technologies — such as pages viewed, the pages that referred you, approximate location (derived from IP address), device and browser type, and interactions like clicks and scrolls. We use Google Analytics for this (see our Cookies Policy).
Address lookup and anti-spam
Our forms use Google Maps Places to help you enter a valid business address, and Cloudflare Turnstile to protect our forms from spam and abuse. These services may process limited technical data (such as your IP address) to provide their functionality.
3. How we use your information & our legal bases
Under UK data protection law we rely on the following legal bases:
- To respond to your enquiry and set up your WhatsApp mini-app — to take steps at your request prior to entering into a contract, and our legitimate interest in responding to potential customers.
- To operate, secure and improve our website — our legitimate interests in running a safe, functional service.
- Analytics — your consent and/or our legitimate interest in understanding how the site is used.
- Marketing about OrderOnBot — where you have agreed to be contacted, or our legitimate interest in telling you about relevant services. You can opt out at any time by emailing us.
4. Who we share your information with
We do not sell your personal data. We share it only with service providers who help us run our site and service, including:
- Google — Analytics and Maps/Places;
- Cloudflare — website hosting and bot protection (Turnstile);
- Meta Platforms / WhatsApp — if you proceed to set up a WhatsApp mini-app;
- Payment providers — to process any deposits or payments you make;
- Professional advisers and where required to comply with the law or protect our rights.
5. International transfers
Some of our providers process data outside the UK. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Agreement / Standard Contractual Clauses.
6. How long we keep your information
We keep enquiry data for as long as needed to respond to you and for a reasonable period afterwards in case you get back in touch, then delete or anonymise it. Analytics data is retained according to our Google Analytics settings.
7. Your rights
You have the right to access, correct, erase, restrict or object to the processing of your personal data, to data portability, and to withdraw consent at any time. To exercise any of these, email contactus@orderonbot.com. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).
8. Security
We take reasonable technical and organisational measures to protect your personal data. No transmission over the internet is completely secure, but we work to protect your information and keep it safe.
9. Children
Our website and services are intended for businesses and are not directed at children under 18.
10. Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows when it was last revised.
11. Contact us
Questions about this policy or your data? Email contactus@orderonbot.com or write to us at the address above.