The problem before

Bookings came in by text while instructors were out on lessons, and cash was collected car by car. Last-minute cancellations left empty slots, top-ups were chased by message, and who had how many hours left lived in the instructor’s head.

The Order On Bot setup

Learners now buy a pack and book each lesson entirely in WhatsApp. Every pack is paid up front, credits count down automatically, and lessons drop straight into the right instructor’s diary — who runs their whole day from the WhatsApp “My Lessons” view.

The learner journey — all in WhatsApp

1. Messages the number from a Google listing or car sticker — no app, no website.
2. Picks a lesson pack in a guided chat flow — taster, 10-hour, 20-hour or test prep.
3. Pays for the pack up front by card, and books their first lesson from the credits.
4. Books each lesson against remaining credits, always seeing what’s left.
5. Reminded the day before, then gets a short lesson summary and a nudge to top up.