The problem before

Calls went to reception voicemail while practitioners were with patients. No-shows left empty rooms, deposits were rarely taken, and the diary lived in a paper book plus the front desk’s memory.

The Order On Bot setup

Patients now browse treatments and book entirely in WhatsApp. Every booking picks a practitioner and a real slot, is secured with a card deposit, and drops straight into that practitioner’s diary — run from the WhatsApp “My Appointments” view.

The client journey — all in WhatsApp

1. Messages the number from an Instagram bio or window sticker — no app, no website.
2. Picks the treatment, practitioner and a slot in a guided chat flow that only shows real availability.
3. Sees the price and duration up front, and confirms in the thread.
4. Pays the deposit by card to lock the slot — the booking confirms instantly.
5. Reminded the day before, then books any follow-up in a tap.