The problem before

Calls went to voicemail while the team was under cars, and the job went to whoever got through first. No-shows and time-wasters ate whole afternoons, deposits were chased by text and bank transfer, and the diary lived in a paper book plus the owner’s head.

The Order On Bot setup

Customers now book and get quoted entirely in WhatsApp. Every enquiry picks a service and a real slot, is secured with a card deposit, and drops straight into the right technician’s diary — who runs their whole day from the WhatsApp “My Bookings” view.

The customer journey — all in WhatsApp

1. Messages the number from a Google listing or forecourt sign — no app, no website.
2. Picks the service and a slot in a guided chat flow that only shows real availability.
3. Gets a clear price with what’s included and a deposit, and accepts it in the thread.
4. Pays the deposit by card to lock the slot — the booking confirms instantly.
5. Reminded the day before, then the technician adds before/after photos and takes the balance on collection.