The problem before

Booking requests came in across Instagram, Facebook and text, and got lost between sessions. No-shows left paid slots empty, session fees were chased by message and bank transfer, and the schedule lived in a spreadsheet plus the owner’s head.

The Order On Bot setup

Clients now browse sessions and book entirely in WhatsApp. Every booking takes a real slot, is paid up front by card, and drops straight into the right trainer’s schedule — who runs their whole day from the WhatsApp “My Sessions” view. Packs let regulars book from a prepaid balance.

The client journey — all in WhatsApp

1. Messages the number from an Instagram bio or gym poster — no app, no website.
2. Picks a session and time in a guided chat flow that only shows real availability.
3. Sees the price and duration, and confirms in the thread.
4. Pays in-app to lock the slot — the booking confirms instantly.
5. Reminded the day before, then rebooking the next session is one tap.