The problem before

Booking requests came in across Instagram, Facebook and text, and got lost between classes. No-shows left paid coaches teaching half-empty rooms, class fees were chased by message and bank transfer, and the timetable lived in a spreadsheet plus the owner’s head.

The Order On Bot setup

Members now browse the timetable and book entirely in WhatsApp. Every booking takes a real spot, is paid up front by card, and drops straight into the right coach’s schedule — who runs their whole day from the WhatsApp “My Classes” view. Cancellations auto-offer the spot to the waitlist.

The member journey — all in WhatsApp

1. Messages the number from an Instagram bio or class poster — no app, no website.
2. Picks a class and time in a guided chat flow that only shows spots still open.
3. Sees the price and spots left, and confirms in the thread.
4. Pays in-app to lock the spot — the booking confirms instantly, or joins the waitlist if full.
5. Reminded the day before, then gets checked in on arrival and rebooking is one tap.