The problem before

Calls went to voicemail while the team was mid-clean, and the booking went to whoever replied first. Cancellations and time-wasters ate whole afternoons, deposits were chased by text and bank transfer, and the diary lived in three places plus the owner’s head.

The Order On Bot setup

Customers now book and get quoted entirely in WhatsApp. Every enquiry is routed by postcode to the right team, secured with a card deposit, and dropped straight into the right cleaner’s diary — who runs their whole day from the WhatsApp “Staff Jobs” view.

The customer journey — all in WhatsApp

1. Messages the number from a Google listing or van sticker — no app, no website.
2. Picks the job and a slot in a guided chat flow that only shows real availability.
3. Gets a clear quote with line items and a deposit, and accepts it in the thread.
4. Pays the deposit by card to lock the slot — the booking confirms instantly.
5. Reminded the day before, then the cleaner arrives, adds before/after photos and takes the balance.